Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

Welcome to Cafe Rio. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at food-caferio.top (the "Website") and all related services, content, features, and functionality offered through the Website (collectively, the "Services").

By visiting, accessing, browsing, or otherwise using this Website, placing an order, creating an account, or engaging with any of our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

You must be at least thirteen (13) years of age to use this Website. If you are under the age of eighteen (18), you represent that you have obtained parental or legal guardian consent to use our Services. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Description of Services

Cafe Rio operates as a food service business providing customers with access to menu information, online ordering, catering inquiries, and related food and dining services through our Website located at food-caferio.top. Our Services include, but are not limited to:

• Online food ordering for pickup and/or delivery, where available
• Menu browsing, including descriptions of food items, ingredients, and allergen information
• Catering order inquiries and bookings
• Promotional offers, loyalty rewards, and discount communications
• Customer account creation and management
• Contact and customer support services
• Informational content related to our restaurant, locations, and operating hours
• Receipt of marketing and promotional communications (subject to your consent preferences)

We reserve the right to modify, suspend, discontinue, or expand any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any such modifications, suspensions, or discontinuations. Availability of specific Services, menu items, and features may vary by location, time, and other operational factors.

Our Services are intended for personal, non-commercial use unless you have entered into a separate commercial or catering agreement with us. Any unauthorized commercial use of our Services is strictly prohibited.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

By using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access
• Use the Services only for lawful purposes in compliance with all applicable federal, state, and local laws
• Comply with all applicable food safety, health, and regulatory guidelines when using our catering or bulk ordering services
• Promptly update your account information to ensure it remains accurate
• Accept sole responsibility for all activities that occur under your account

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Website or Services:

• Using the Website for any unlawful purpose or in violation of any federal, state, local, or international laws or regulations
• Impersonating any person or entity, including any employee or representative of Cafe Rio
• Attempting to gain unauthorized access to any portion of the Website, other user accounts, computer systems, or networks connected to our servers
• Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, or any other form of solicitation
• Introducing viruses, Trojan horses, worms, logic bombs, or any other technologically harmful material to our Website
• Harvesting or collecting email addresses or other personal information of Website users without consent
• Using automated scripts, bots, scrapers, or similar tools to access, collect, or index information from the Website
• Engaging in any conduct that restricts or inhibits any other user's use or enjoyment of the Website
• Attempting to reverse engineer, decompile, or disassemble any software or systems underlying our Website
• Placing fraudulent orders, providing false contact or payment information, or using stolen payment credentials
• Using our Services to engage in any form of price manipulation, resale without authorization, or competitive intelligence gathering
• Defaming, harassing, threatening, or abusing any individual, including our staff or other customers
• Violating the intellectual property rights of Cafe Rio or any third party

Violation of these prohibitions may result in immediate termination of your access to our Services and may subject you to civil and/or criminal liability under applicable law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and applicable state statutes.

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations, menu designs, branding elements, and software, are the exclusive property of Cafe Rio or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, trade dress law, and other applicable federal and state protections.

The Cafe Rio name, logo, brand identity, and all related names, logos, product and service names, designs, and slogans are trademarks of Cafe Rio. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans appearing on the Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with our Services. This license does not include:

• Any resale or commercial use of the Website or its contents
• Any collection and use of product listings, descriptions, or prices for competitive purposes
• Any derivative use of the Website or its contents
• Any downloading, copying, or other use of account information for the benefit of any third party

Any unauthorized use of our intellectual property terminates this license and may violate copyright, trademark, and other applicable laws. We reserve all rights not expressly granted in these Terms.

If you believe that any content on our Website infringes upon your copyright, please contact us at [email protected] with a detailed description of the alleged infringement, consistent with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, service fees, delivery fees, and other charges will be calculated and displayed at checkout prior to the completion of your order. You are responsible for all charges associated with your order, including applicable taxes required under federal, state, or local law.

5.2 Payment Methods

We accept various payment methods as indicated on our Website at the time of checkout. By submitting payment information, you represent and warrant that: (a) you are authorized to use the designated payment method; (b) your payment information is true and accurate; and (c) charges incurred by you will be honored by your financial institution. You authorize us to charge your selected payment method for the total amount of your order, including all applicable taxes and fees.

5.3 Order Confirmation and Cancellation

Upon successful placement of an order, you will receive an order confirmation via email. Order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order at our discretion, including due to pricing errors, availability issues, or suspected fraudulent activity. In the event of a cancellation, we will provide a full refund using your original payment method within a reasonable timeframe.

5.4 Refunds and Disputes

Refund requests must be submitted in accordance with our Refund Policy, available on the Website. For concerns regarding billing or payment disputes, please contact us at [email protected]. Disputes initiated through your financial institution without first contacting us may result in additional processing delays.

6. Food Allergen and Dietary Information

We make reasonable efforts to provide accurate information regarding ingredients, allergens, and nutritional content of our menu items on our Website. However, menu items may be prepared in facilities that handle common allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any menu item is entirely free from allergens. If you have food allergies, dietary restrictions, or medical conditions that may be affected by specific ingredients, we strongly encourage you to contact us directly before placing an order and to consult a qualified healthcare professional. Cafe Rio shall not be liable for any allergic reaction, adverse health event, or injury arising from failure to disclose dietary needs or reliance on allergen information provided on the Website.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Personal injury or property damage resulting from your use of or inability to use our Services
• Unauthorized access to or alteration of your transmissions or data
• Any conduct or content of any third party on or linked to our Website
• Any errors or omissions in the content of the Website

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

8. Disclaimers — Services Provided "As-Is"

YOUR USE OF THE WEBSITE AND SERVICES IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE AND ALL SERVICES, CONTENT, FEATURES, AND FUNCTIONALITY ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Website will be uninterrupted, error-free, or free of viruses or other harmful components
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on the Website
• Warranties that the results obtained from use of the Services will be accurate or reliable

CAFE RIO DOES NOT WARRANT THAT (A) THE WEBSITE WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS; (B) DEFECTS WILL BE CORRECTED; (C) THE WEBSITE OR SERVERS ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

We reserve the right to modify, suspend, or discontinue any aspect of the Website or Services at any time without notice or liability. The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other consumer protection laws may provide you with rights that these disclaimers cannot fully disclaim. Nothing in these Terms is intended to limit rights that cannot be waived under applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of the Website or Services
• Your violation of any applicable federal, state, or local law, regulation, or ordinance
• Your infringement of any intellectual property, privacy, or other rights of any third party
• Any content you submit, post, transmit, or otherwise make available through the Website
• Your negligent or wrongful conduct
• Any fraudulent activity, including the use of false or misleading information in connection with your use of the Services

We reserve the right to assume exclusive control over the defense of any matter for which you are required to indemnify us, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of the Services.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and the laws of the applicable state in which Cafe Rio principally operates, without regard to conflict of law principles or provisions that would cause the application of the laws of any other jurisdiction.

Any legal action or proceeding arising out of or relating to these Terms or the Services that is not subject to arbitration as provided in Section 11 below shall be instituted exclusively in the federal or state courts of competent jurisdiction located within the United States. You and Cafe Rio each consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

These Terms and any related disputes are further subject to applicable federal laws, including but not limited to the Federal Arbitration Act (9 U.S.C. § 1 et seq.), the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and any other applicable consumer protection statutes. For users located in California, certain rights may also be governed by California state law, including the California Consumer Privacy Act (CCPA/CPRA), Cal. Civ. Code § 1798.100 et seq., and the California Consumer Legal Remedies Act (CLRA), Cal. Civ. Code § 1750 et seq.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute process, you agree to first contact us informally at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your notice. This informal dispute resolution process is a prerequisite to commencing any arbitration or litigation.

11.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Except for claims that qualify for small claims court and as otherwise set forth herein, you and Cafe Rio agree that any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Services, including questions of arbitrability, shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) pursuant to its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

The arbitration shall be conducted on an individual basis. You and Cafe Rio agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.

11.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. THIS WAIVER MEANS THAT YOU MAY ONLY PURSUE CLAIMS AGAINST CAFE RIO IN AN INDIVIDUAL CAPACITY.

11.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Nothing in this section shall prevent either party from seeking relief in small claims court for disputes within that court's jurisdictional limits.

12. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. Cafe Rio reserves the right, in its sole discretion, to:

• Terminate or suspend your access to the Website and Services immediately and without notice for any breach of these Terms
• Terminate or suspend your account for any conduct that we believe is harmful to other users, third parties, or the interests of Cafe Rio
• Terminate or suspend access for any reason at our sole discretion, with or without cause

Upon termination, your right to use the Services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability. You may terminate your account at any time by contacting us at [email protected].

13. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

Cafe Rio does not endorse or make any representations about third-party websites or any information, software, or other products or materials found thereon, or any results that may be obtained from using them. If you access any third-party websites from our Website, you do so entirely at your own risk and subject to those websites' terms and conditions.

14. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable law, including but not limited to the California Consumer Privacy Act (CCPA/CPRA) for California residents, and the Federal Trade Commission Act regarding unfair or deceptive practices in commerce. Please review our Privacy Policy carefully.

15. Changes to Terms

We reserve the right to modify, amend, or update these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may provide additional notice through the Website or via email to the address associated with your account. Changes will become effective immediately upon posting to the Website unless otherwise indicated.

Your continued use of the Website or Services after any modification to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of updates. If you do not agree to any revised Terms, you must discontinue your use of the Website and Services immediately.

We will not retroactively apply material changes to Terms in a manner that is fundamentally unfair to existing users without providing adequate notice and an opportunity to discontinue use of the Services.

16. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by the invalidity, illegality, or unenforceability of such provision.

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio concerning the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to such subject matter. No oral modification of these Terms shall be binding. Any modification must be in writing and acknowledged by an authorized representative of Cafe Rio.

18. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemic or pandemic events, war, terrorism, civil unrest, labor disputes, government orders or restrictions, utility failures, internet disruptions, cyberattacks, or any other cause beyond our reasonable control. In such events, our obligations shall be suspended for the duration of the force majeure condition, and we shall use commercially reasonable efforts to resume performance as soon as practicable.

19. Accessibility

Cafe Rio is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and applicable web accessibility guidelines. If you experience any difficulty accessing our Website or if you require this document in an alternative format, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

20. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, your use of our Website, or our Services, please do not hesitate to contact us using the information provided below:

We will endeavor to respond to all inquiries within a reasonable time. For urgent matters related to food safety, allergic reactions, or immediate service concerns, please contact us by telephone or email as provided above.